Truly Scrumptious Catering wants your event to be a success and the best way to achieve this is to formulate a strong, honest and open relationship with you, where communication is clear and expectations from both sides are understood from the outset.

The Quote
Following our discussions Truly Scrumptious Catering will provide you with an individual written quotation. It will remain valid for your particular event date. In the instance that the event brief alters, it may be necessary to review and reissue the quotation.

The Payment
Truly Scrumptious Catering services are hired under the terms and conditions set out below. The payment by any person of any fees and charges for such services shall be deemed to be an acknowledgment and acceptance by such person of these conditions. When the deposit (or full payment) is submitted, a signed copy of the Terms and Conditions should be supplied to confirm this.

Confirmation of your event will be upon receipt of the requested deposit. Failure to provide one may result in Truly Scrumptious Catering cancelling the event.

Payment Terms
As many costs are incurred on your behalf prior to the event date, Truly Scrumptious Catering have the following payment terms:

• A deposit, based on a minimum of 20% of total quotation costs, is required immediately to confirm your event.
• Full prepayment of all known costs is payable 1 week before the day of your event.
• Outstanding accounts of 30 days will incur interest at 2% above the Bank of Scotland Base Rate, of the total invoice.
• Corporate accounts are required to be settled in full within 14 days of the Invoice Date.

Cancellation
In the instance that you need to cancel your event, the following conditions will apply:

• All cancellations must be made by telephone, in the first instance and then confirmed in writing or by email. The Event will only be cancelled when the Client is receipt of a Cancellation Acceptance from Truly Scrumptious Catering, which will either be a written letter or an email from Truly Scrumptious Catering.
• If the Client shall cancel or be deemed to cancel the Event one calendar month or more than one calendar month prior to the Event Date specified in the quotation, then the Client shall be liable to pay 20% of the Total Costs in addition to all out of pocket disbursements or costs of Truly Scrumptious Catering in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.
• If the Client shall cancel or be deemed to cancel the Event less than one calendar month but more than one week prior to the Event Date specified in the quotation, then the Client shall be liable to pay 50% of the Total Costs in addition to all out of pocket disbursements or costs of Truly Scrumptious Catering in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.
• If the Client shall cancel or be deemed to cancel the Event less than one week prior to the Event Date specified in the quotation, then the Client shall remain liable to pay 100% of the Total Costs.
• Where circumstances beyond Truly Scrumptious Caterings control prevent us from fulfilling any obligations, Truly Scrumptious Catering will, by notice in writing to the Client, terminate the Contract and return to the Client any balance of the Payment on Account remaining after settlement of all or any costs, expenses or liabilities howsoever incurred in respect of the proposed provision of the Services.

Liability
Truly Scrumptious Catering confirms that they have and will maintain sufficient Public Liability Insurance for events of the nature of the booking. A copy of the certificate (or scanned PDF image) is available upon request.

Truly Scrumptious Catering follows strict HACCP guidelines for all food production, handling, storage and distribution and dealings with our clients and their guests. Our policy, based on these guidelines, resticts the service of foodstuffs to a maximum of four hours after being removed from refrigeration. Truly Scrumptious Catering advise that all food must be consumed after two hours of initial serving, therefore any food consumed after two or more hours of it first being served is at the clients discretion and therefore becomes their resposibility.

Where Truly Scrumptious Catering use the Clients kitchen facilities, they will be thoroughly reviewed prior to the Event but if they are deemed to be unusable on the Event Date then Truly Scrumptious Catering will accept no liability for cancellation of the Event.

Delivery
Truly Scrumptious Catering operates a free delivery policy up to a limit of 100 miles. Delivery charges will apply thereafter, dependant upon distance, unless otherwise agreed.

Download PDF Files
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  Terms and Conditions (PDF - 38Kb)

  Public Liability Insurance (PDF - 90Kb)